Credibility is hard won, easily lost. What happens when things go wrong in a developer community? Is it possible to come back?
Twitter’s Andy Piper spoke at DevRelCon London about his own experience of rebooting a developer community, including the practical steps they took at Twitter to improve the experience of developers in their community.
Different communities have different expectations and needs: what fits the internal may not suit the external.
Understanding your user’s emotional journey can make or break a product.